Privacy Policy

1. Introduction

Welcome to TutorTom, operated by Muddam Brothers Inc ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://tutortom.ai and our services.

Company Details:
Muddam Brothers Inc
1457 University Avenue West
Windsor, Ontario, N8S 4K3, Canada
Email: muddambrothersinc@gmail.com

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Name
• Email address
• Password (encrypted)
• Profile information (grade level, country, subjects, learning preferences)

2.2 Content You Upload

We collect and process content that you voluntarily upload to our platform, including:

• Images (JPG, PNG, WebP, GIF)
• PDF documents
• Text prompts and questions
• Homework assignments
• Exam materials
• Audio recordings (if you use voice features)

2.3 Usage Information

We automatically collect certain information about your device and how you interact with our services:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Exam results and progress
• Feature usage patterns

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze usage. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To create exams, analyze documents, provide homework assistance, and deliver AI-powered learning features
• Process AI Requests: Your uploaded content is sent to third-party AI services (Anthropic Claude) to generate responses, analyze materials, and create educational content
• Personalization: To customize your learning experience based on your profile and preferences
• Communication: To send you service-related emails, updates, and respond to your inquiries
• Analytics: To understand how users interact with our platform and improve our services
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Legal Compliance: To comply with applicable laws and regulations

4. AI Services and Third-Party Processing

TutorTom uses artificial intelligence to power its features. When you use our services:

• Your uploaded content (images, PDFs, text) may be sent to Anthropic (Claude AI) for processing
• AI models analyze your content to generate exam questions, provide explanations, and offer learning assistance
• We do not control how third-party AI providers process data, but we select providers with strong privacy practices
• AI-generated content is provided for educational purposes only and may not always be accurate

Important: Do not upload sensitive personal information, confidential documents, or materials you do not have permission to share.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who help us operate our platform (AI services, cloud storage, email services)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information (e.g., sharing exam links with others)

6. Children's Privacy

TutorTom is designed for educational use and may be used by students of all ages. However:

• Users under 13 years of age must have parental or guardian consent to use our services
• Parents and guardians are responsible for supervising minors' use of our platform
• We do not knowingly collect personal information from children under 13 without parental consent
• If you believe a child has provided us with personal information without consent, please contact us immediately

Parents and guardians have the right to review, modify, or delete their child's information by contacting us at muddambrothersinc@gmail.com.

7. Data Retention and Storage

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information is retained until you request deletion
• Uploaded content may be stored for the duration of your account
• Exam results and learning history are retained to track your progress
• Backup copies may be retained for a limited period for disaster recovery

8. Your Rights and Choices

Under Canadian privacy law (PIPEDA) and applicable regulations, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information and account
• Data Portability: Request your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing emails (service emails may still be sent)
• Cookie Management: Control cookie preferences through your browser settings

To exercise these rights, contact us at muddambrothersinc@gmail.com. We will respond within 30 days.

9. Security

We implement reasonable security measures to protect your information:

• Passwords are encrypted using industry-standard methods
• Data is transmitted over secure HTTPS connections
• Access to personal information is restricted to authorized personnel
• Regular security assessments and updates

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

10. International Data Transfers

Our services are operated in Canada. If you access our services from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• Significant changes will be communicated via email or prominent notice on our website
• Continued use of our services after changes indicates acceptance of the updated policy

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, including the Personal Information Protection and Electronic Documents Act (PIPEDA).